Shipping

​All items ship from the US within 2 business days unless it is a custom made item and that will be within 2 weeks. It will be stated on the listing if it is a custom made product and the shipping time. We use USPS ground advantage and you will receive an email which will include the tracking number to the email address provided in your order. Please make sure to track your item via the USPS website. If you do not see your email with the tracking information that we sent, please check your spam folder. If you still do not see it please contact us at loveandhopejewelry@gmail.com and we will send you the tracking number directly. 

** PLEASE NOTE LOVE AND HOPE JEWELRY IS NOT RESPONSIBLE FOR ANY PACKAGES THAT ARE SHOWING DELIVERED BUT HAVE BEEN STOLEN OR “LOST” AFTER DELIVERY. IF YOUR ITEM SHOWS DELIVERED AND HAS BEEN STOLEN OR LOST YOU WILL NEED TO CONTACT YOUR LOCAL POST OFFICE TO SEE ABOUT MAKING A CLAIM WITH THEM **

**IF YOUR PACKAGE HAS BEEN DAMAGED OR SHOWS NOT DELIVERED BY USPS PLEASE CONTACT US SO WE CAN MAKE A CLAIM ON YOUR ITEM AND GET YOUR ORDER RESHIPPED OUT TO YOU. 

LOVE AND HOPE JEWELRY IS ALSO NOT RESPONSIBLE IF THE CUSTOMER ENTERS THE WRONG SHIPPING ADDRESS IN THEIR ORDER. PLEASE MAKE SURE YOU HAVE ENTERED THE CORRECT SHIPPING INFORMATION. IF YOU NEED TO CHANGE IT YOU MAY CONTACT US BY PHONE OR EMAIL AND LET US KNOW. IF YOUR ITEM HAS NOT SHIPPED, WE CAN CHANGE IT FOR YOU** 

​Returns

​We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at loveandhopejewelry@gmail.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note the customer is  responsible for all shipping fees on any items that are returned.

​You can always email us for any return question at loveandhopejewelry@gmail.com.

​You can also call us at 314-266-8504

​Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

​​Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

​Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.